Principal Cloud Support Engineer (OCI) - Nashville-TN USA

Oracle USA Nashville, TN, USA Posted 7/29/2025

Full Time Nashville, TN, USA

About the Role

As a member of the OCI Multicloud Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

Requirements & Qualifications

Bachelor's Degree

Required Skills

As a Principal Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Perks and Benefits

1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D

Experience Required: 7 year(s)

Application Details

Application Deadline

2025-08-08

How to Apply

Website

Contact

Visit Website

Posting Here is Free!