Senior Support Engineering Manager CANADA

Microsoft CANADA Vancouver, British Columbia, Canada Posted 8/6/2025

Full Time Vancouver, British Columbia, Canada

About the Role

As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams.

Requirements & Qualifications

Bachelor's Degree

Required Skills

Identifies opportunities to engage with high value or area customers to provide solutions proactively. Ensures team member participation in case triage meetings and or case discussions to share knowledge with other engineers and develop efficient customer solutions by prioritizing issues, identifying resources, reviewing processes, or providing additional customer support. Identifies resources needed to implement automatization or tools. Implements processes for responding to and resolving issues.

Perks and Benefits

Discounts on products and services

Experience Required: 5 year(s)

Application Details

Application Deadline

2025-08-28

How to Apply

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